Right to Changes or Returns If for any reason you are not satisfied with your purchase you may return or exchange the product within 14 calendar days from the notification of shipment. See our return policy for more information.
Right of Withdrawal Customers resident in the European Union are also guaranteed by law the right to withdraw from the contract for the purchase of a product for 14 calendar days from the day you or a third party that has indicated (other than the carrier) receive the product bought. This right is applicable to all our products, except for products whose seals have been opened. To cancel a purchase during the 14 day reflection period, write an email to firstname.lastname@example.org, indicating the reason for the return.
Pack the product securely and as received and send it to: SYNKROLOVERS C/Fredolic 21, 08415 Bigues i Riells, Barcelona, España. You can give this phone number to the carrier if you are asked: +1 562 481 8639 (* Only Whatsapp). For your security, use a certified shipping service and tell us the shipping number. Otherwise we will not be able to make the refund in case of loss of the package.
Please note that the return costs will run from your account unless we have sent the product in error, or if the product was damaged or defective. As soon as we receive the notice of cancellation of your order, we will refund the purchase price of the product in the form of a voucher to use in SYNKROLOVERS.